Refund Policy

You never need to pay to create an event, share your QR code, or let guests upload photos. The only paid product is the optional subscription — currently $1/month at the introductory rate — which extends how long your photos are kept and unlocks full-gallery ZIP downloads. If you never subscribe, there is nothing to refund.

We'll refund a subscription charge when it was genuinely our fault or an error: you were charged twice for the same billing period, you were charged after cancelling, or a technical failure on our side prevented you from downloading photos you paid to unlock during that period. We investigate every request — refunds aren't automatic, but genuine issues are resolved quickly.

Contact us via the Contact page with your account email and the approximate date of the charge. We aim to respond within 2 business days with a decision.

All payments are processed by Stripe. Approved refunds are issued back to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

You can cancel anytime from your account's billing settings — cancellation stops future charges but does not itself trigger a refund for the current billing period, which you've already had access to. Cancelling is separate from deleting your account; see our Account Deletion Policy if you want your account and data removed entirely.